My name is Gilly, and on the 9th of January I travelled to Turkey, to the Mono clinic in Izmir with my daughter Becky. My daughter was having her surgery, a nose job and upper blepharoplasty, on the Tuesday the 10th and I was having upper and lower blepharoplasty on the Wednesday the 11th.
We were picked up from Izmir airport by Emir and a VIP people carrier and transported to the mono hotel. Emir spoke very good English, he was reassuring and helpful. We liked him instantly, what a lovely young man. Our transfer to the hotel was very smooth. When we arrived, we were happy with our accommodation and the facilities within.
My daughters surgery was the following day, and I observed Emir to be most helpful and professional. Whilst Becky was in surgery, I spent some time with Emir and he was lovely. I needed to visit a supermarket for water and supplies and he took me there without hesitation or complaint. Great customer service.
My chaperone was Aycan Demirli. Aycan was fantastic. Her grasp of the English language was brilliant. She was most caring, considerate and thoughtful.Aycan enhanced and undoubtably, helped my mono experience. She was with me from first thing in the morning when I traveled to hospital and there until I went down for surgery. When I had recovered from surgery and come round.Aycan was there, and had thoughtfully brought me water and a large selection of snacks . I cannot praise her enough. I was amazed to find out that she had only been doing this job for eight days when I met her. She is an asset to your company. If she was my daughter, I would be very proud of her and how she conducts herself. thank you Aycan .
My surgeon ,Dr Muhammet Eren Ersoz was lovely. As it is only two weeks since my surgery, it is hard to give the doctor a complete review so I intend after 10 to 12 weeks to review him. I would like to say that after only two weeks I am very happy with the work that he has done.
I have found the whole mono experience very very positive. Nothing was too much trouble. If we had a query all we had to do was call our chaperone. We were picked up promptly and transported, to and from any location that we needed to be at.My daughter and I thoroughly enjoyed our time in Izmir . I would also like to mention our bazaar guide, her name was Samira, and on two occasions she took us to the bazaar. She is a wonderful lady and I would recommend anybody who wants to experience. Izmir to book her as their guide.




























