PRELIMINARY INFORMATION TEXT

PRELIMINARY INFORMATION TEXT

1. The contract to be signed between the parties is a Medical Service Brokerage Agreement.
2. The information of the Intermediary ( i.e. the Agency) is as follows:
   Name : Lal Yapı Tur. Sey. Org. San. Tic. A.Ş.
   Adress : Adalet Mah. Manas Bulv.  Folkart Towers A Kule No:47/B D:2009, Bayraklı/Izmir
   Phone No : +90 544 852 45 26
   E-mail : [email protected]
3. The patient is thoroughly informed about the operation both before the operation, during booking and when he/she arrives in Turkey for treatment, and informed consent texts are read. The operation is performed only and solely after the Patient has read, understood and signed the said consent texts. Therefore, it is not possible for the Patient to claim that he/she did not know the matters written in the consent texts. The Patient is obliged to read the consent texts carefully and accept the operation by understanding the complications and risks that may occur.
4. The patient must be over 18 years of age, i.e. of legal age, to enter into a contract with the Agency and for the operation to be performed. Otherwise, the consent of the legal guardian is required and they must be present at all times.
5. The Agency will take all necessary steps to fulfill its contractual obligations and to ensure the satisfaction of the Patient. Accordingly, the Agency will send the Patient a confirmation e-mail via mail or whatsapp or similar communication methods regarding the reservation once the deposit fee has been paid and the flight details have been submitted to the Agency.
6. Travel insurance is included in the package unless otherwise agreed by the parties. However, it is recommended that the Patient take out insurance for the remaining issues.
7. If the Patient’s explicit consent is obtained, before and after photos of the Patient’s operation will be shared on the Agency’s various social media accounts and website. The Patient has the right to withdraw this consent at any time. In such a case, the photos will be removed promptly.
8. A deposit is taken in order to provide better service to the patients and to complete the preparations with third parties, relevant institutions and doctors before the Patient’s arrival in Turkey. The deposit fee will be paid by the Patient by bank transfer, 3D or mail order. If the Patient fails to pay the deposit, the Agency has the right to unilaterally terminate the contract or postpone the operation.
9. The rest of the payment can be made via by bank transfer, 3D, Western Union, cash or mail order.
10. Certain information must be submitted to the Agency by the Patient prior to booking and operation. The Patient shall be responsible for the accuracy of this information.
11. Fees are determined on a package basis, and the price and package content are determined according to the procedures to be performed on the Patient and the rights that the Patient will benefit from. The price of the package is stated on the booking confirmation. Additionaly, The Patient is responsible for any and all additional and out-of-package costs that may arise.
12. The patient must be aware that the entering into the contract creates an obligation to make a payment.
13. The full package fee must be paid at the latest on the date of the operation and the Patient will be in default if this payment is not made. In such a case, the Agency has the right to cancel the services covered by the package.
14. Although the patient has the right of withdrawal within the scope of the law on consumer protection, any cancellations requested by the patients within 2 weeks after the sale is made will be subject to cancellation fee which is 75% of deposit payment, and the remaining 25% of total deposit payment will be refunded conditioned not to schedule a surgery date yet. If a surgery date is booked and refund requested, no refund will be applicable and total deposit will be the Patient’s sunk cost. If the cancellation is made after 2 weeks of the sale, no deposit will be refunded.
15. The withdrawal notification by the patient can be made through the contact addresses given in Article 2 of this preliminary information text.
16. The Patient is personally liable for any delay caused by him/her.
17. The Agency is an intermediary medical tourism organization, not a healthcare organization. The Agency does not provide the medical service itself, nor does it operate or control the service provided. Treatment is carried out under a contractual relationship between the Patient and the treating physician. The Patient acknowledges that the Agency is not medically qualified and is not responsible for any medical procedure provided through the Agency’s chosen physician and for the medical consequences of such procedure. The Agency shall not be responsible or liable for any abuse, negligence or other claims, complications, dissatisfaction that may arise directly or indirectly from any care, treatment or other services provided by the physician or his/her recommendation.
18. The package and operation details are determined in the first instance on the basis of the information provided remotely by the Patient. For this reason, the Patient’s treatment plan may change when the Patient is physically examined by a physician. The Patient has the right to refuse this new plan. However, in such a case, the refund will be made by deducting the deposit and the expenses incurred until then.
19. The Agency stores the Patient’s personal data, including medical records, with the utmost sensitivity. The Agency does not use or disclose, sell or rent this data for any other purpose. The Agency is committed to complying with applicable data protection legislation in Turkey to ensure Patient confidentiality. It may be used to promote the patient’s before and after treatment pictures, to improve the Agency’s website, to provide patients with the necessary services and results of treatments, and to conduct research and analysis for product development. At the same time, the Patient will be asked to sign a Personal Data Protection clarification text and an explicit consent text, and the data will be processed as described in these texts.
20. The Patient, who is a consumer, has the right to apply to the Consumer Court or the Consumer Arbitration Committee in case of any violation of the law.