My overall experience with monoclinic was the best in everything.I did Botox injection endoscopy the procedure took less than 30 minutes roughly about 20 minutes I was put to sleep. It was painless no side effects whatsoever after. Taxi arrangements from the hotel to the hotel clinic are all being paid for. The hotel was fantastic nice and very welcoming. Dr Ali Sarac was my consultant very experienced and knowledge caring very well spoke English. My assigned personal assistant from the clinic was superb brilliant she explained everything including any concerned, makesure I understand every little detail. Stood with me throughout the procedure texting, phone call throughout my stay in Turkey until this moment, checking if everything is OK. While I was at the clinic I had laser cut to take out a mole around my nipple, the doctor was a very caring person, she explained everything, sent the simple to pathology for testing, I received the result today is all fine nothing to be worried about. Before arriving at the turkey, I was on the phone talking to the patient consultant. This has been one of the best highlights of the whole journey. Very professional and patience, accommodating to any questions and fears. All the staff at the clinic are very caring, very honest and open, the doctors are very lovely people. Them make you feel safe. My pick up at the airport and back was with an extremely nice person. I did. The 6cs are very important within the health care sector Care, communication, compassion, commitment, encourage, competence all this was demonstrated to the highest level. If I want anything doing in the future I will go back to the same monoclinic hospital, I feel safe. Not just about money.